Returns & Exchanges
At Rounder Records, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log in to your account or visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing