Frequently Asked Questions
Everything you need to know about your Rounder Records experience.
How do you ensure vinyl records are not damaged during shipping?
We use specialized, reinforced cardboard mailers designed specifically for media. Every record is inspected and packed with extra padding to prevent corner dings and seam splits during transit.
What is your return policy for opened media?
Due to the nature of the product, we only accept returns on opened vinyl or CDs if there is a verified manufacturing defect or playback issue. Unopened items can be returned within 30 days of purchase.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your 'pre-order' dates guaranteed?
Pre-order dates are provided by the record labels and distributors. While we strive to ship items on the release date, occasional manufacturing delays at the pressing plants can occur. We will notify you via email of any significant changes.